Basecamp’s protest of Apple’s policies is already benefiting other developers

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Basecamp’s protest of Apple’s policies is already benefiting other developers

Apple is building a new way for software makers to appeal its decisions — a key milestone in the journey to a fairer and more principled App Store

Illustration by Alex Castro / The Verge

A weird thing about running a tech company is that if you are very successful, at some point you will also be operating a vast quasi-legal system. Up to a certain point, one of your users complaining that they got locked out of their account is just a customer service problem. But after some threshold — after you’ve reached a billion people, certainly, but also well before then — the same complaint can look strangely like a human rights issue. Do you have the right to speak? Do you have the right to conduct business? And if you lose that right, to whom do you appeal?

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